Privacy Policy

We collect information you provide directly to us when you create an account, use our services, or contact our support team. This includes:

• Account information — name, email, organization, and password.
• Workspace content — contacts, deals, notes, and files you store in Aura CRM.
• Usage data — pages viewed, features used, and actions taken (anonymized where possible).
• Technical data — IP address, browser type, device identifiers, and cookies.

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and send related notifications.
• Respond to your support requests and communicate about your account.
• Detect, prevent, and address fraud or security issues.
• Comply with legal obligations and enforce our terms.

We do not sell your personal data. We share information only in these limited circumstances:

• With service providers who process data on our behalf (hosting, analytics, payment processing) under strict confidentiality.
• When required by law, legal process, or to protect rights and safety.
• In connection with a merger, acquisition, or asset sale — with notice to affected users.

We retain your information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain types of processing.
• Receive a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at privacy@aura.crm.

We use industry-standard safeguards — encryption in transit and at rest, access controls, audit logging, and regular security reviews — to protect your information. No system is perfectly secure, but we work hard to minimize risk.

We may update this policy from time to time. When we make material changes, we will notify you by email or through the product before the changes take effect.

Questions about this policy? Reach us at privacy@aura.crm or via our contact page.